FAQ


How long will it take to receive my distance bracelets?

Most orders are shipped within 1 business day of purchase and arrive within 2-5 business days. 

How much does shipping cost?

We offer FREE shipping on all orders in the USA.

Will I receive a tracking number?

You bet! The tracking number will be sent to the email you provided as soon as your order ships.

How do I track my order?

Enter your tracking number here to see when it will arrive. Domestic orders usually arrive within 2-5 business days.

I want to save some money. Can I use a discount code?

For a limited time only, you can save 10% off your entire order with discount code save10.

Do you offer international shipping?

Yes we do! International shipping is only $9.95 worldwide. Delivery will take 15-45 business days, depending on location.

My significant other lives in another state. Can I send one bracelet to my address and the other to their address?

Yes, you can purchase each bracelet separately here and ship them to different addresses.

Can I change my shipping address?

Your address can be changed as long as your order hasn't been shipped. Please contact us if you need to make any changes.

How do I take care of my distance bracelets?

We recommend that you "roll" your distance bracelets on and off your wrist to extend the life of the elastic stretch cord. Distance bracelets are great to wear every day!

Can my distance bracelets get wet?

We recommend that you remove your distance bracelets anytime you shower or swim to keep them in good condition.

I own a small boutique and would love to sell distance bracelets in my store. Do you offer wholesale pricing?

Yes, please contact us for more information.

I received a damaged item. What should I do?

We're sorry this happened to you, but if you contact us, we'll make it right!

What's the return policy?

We want you to be 100% satisfied with your order from Distance Bracelets.

If you aren't, you can choose to return your order to us for a full refund (return shipping is paid by customer) as long as the following conditions are met:

1) You are still within the first 14 days of your order being shipped

2) Your order is returned in its original condition (product, packaging, ect)

Please contact us if you'd like to request a return. If the above conditions have been met, and your return is authorized, we will issue your refund once we receive the item back. Please allow 3-5 business days for the refund to fully process.

Please note that any order returned to us without first being authorized will not be refunded or returned to you.